Mission Statement
"Fulfilling Dreams & Goals" is the mission statement of the Holiday Inn Resort on the Beach in Galveston. In order to achieve this mission statement, six core goals are needed.
1) Genuine care, comfort and safety of our guests is our highest mission.
2) Passionate attention to quality, detail and consistency.
3) Continuous improvement in our associates, products and services.
4) Commitment to innovation and creativity.
5) Inspire a culture of service excellence.
6) Maximize revenue and drive profit.
1) Genuine care, comfort and safety of our guests is our highest mission.
2) Passionate attention to quality, detail and consistency.
3) Continuous improvement in our associates, products and services.
4) Commitment to innovation and creativity.
5) Inspire a culture of service excellence.
6) Maximize revenue and drive profit.
Job Description & Requirements |
"The Guest Services Agent is responsible for providing attentive, courteous and efficient services to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy." Experience like college course work in this related field is very helpful, a high school diploma is required and computer experience is preferred. Flexible and long hours and the ability to stand an entire shift is required. Multi-tasking, meeting deadlines, handling problems in the workplace, showing initiative in job performance and clarifying the concerns and issues raised by co-workers and guests are all required. Several functions that I grasped quickly are: approach all encounters with associates in an attentive, friendly, courteous and service oriented manner, maintain a warm and friendly demeanor at all times and establish and maintain good communications and team work with fellow associates and other departments within the hotel.
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Benefits & Opportunities |
Health Insurance that includes vision and dental. Managerial staff is allowed to have a 401k, while the hourly staff is allowed to a savings program. Vacation packages and personal days are given to the employees once they have worked at the location for 90 days.
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